Once you have placed your order, we will normally immediately send you an automatic confirmation email. In this email you will find all important information about your order, including a unique order confirmation number. This email serves as an official confirmation of your order. Please check your email inbox, including your spam folder, if you cannot find the email in your main inbox.

1. Act quickly: If you find that you need to change your shipping address, you should act as quickly as possible. The sooner you contact us the better, as we can make the change before shipping your order.
2. Contact customer service: To change your delivery address, please contact our customer service immediately. Our staff will help you update your shipping address.
3. Have information ready: When contacting customer service, please include your order number and new delivery address. This makes it easier for us to process your request.
4. Check shipping status: If your order has already shipped, changing the shipping address may be more difficult. In such cases, it may be necessary to contact the shipping company directly to reroute the delivery.

1. Shipping method: The shipping method you choose has a significant influence on the delivery time. Express shipping options are typically faster than standard shipping. When you select your shipping method, you will see estimated delivery times.
2. Inventory availability: The availability of the ordered items in our warehouse or from our suppliers may influence the delivery time. If an item is out of stock, this may result in delays while we wait for restocking.
3. Delivery address location: Your delivery address also plays a role. Deliveries to rural areas or remote regions may have longer delivery times.
4. Processing Time: We need time to process your order, including packing and preparing it for shipping. Processing time may vary depending on order volume.
5. Holidays and weekends: Please note that holidays and weekends may affect delivery times as deliveries may not be made on these days.

1. Act quickly: If you wish to cancel your order, you should act as quickly as possible. The sooner you contact us the better, as we can process the cancellation before shipping your order.
2. Contact customer service: To cancel your order, please contact our customer service immediately. Our staff will help you cancel your order.
3. Have information ready: When contacting customer service, please provide your order number and other relevant information. This makes it easier for us to process your cancellation request.
4. Payment refund: After successfully canceling your order, you will usually be refunded the amount you have already paid. The time it takes to receive a refund may vary depending on the payment method.

Please note that cancellations may no longer be possible if your order has already been shipped or is in an advanced stage of processing.

Yes, we occasionally offer additional discounts on already discounted items. These promotions may occur seasonally or during special sales events. The exact conditions and extent of these discounts can usually be found on our website or in our promotions.

It's important to note that discounts on already discounted items may vary depending on the offer. Some discounts may offer a percentage off the already reduced price, while others offer fixed amounts of money as a discount. These offers may be limited in time and may be subject to certain conditions such as a minimum order value or a specific promotional period.

To receive the most up-to-date information about discounts on already reduced items, we recommend that you visit our website regularly and sign up for our newsletter. This way you always stay informed about ongoing promotions and special offers.

We want to make sure you get the best deals possible while shopping with us. If you have any questions about our discounts or special promotions, our customer service representatives are available to assist you.